FAQs
FAQs
All your burning questions answered
🌍 Shipping Worldwide
Yes! Flat-rate tracked international shipping via Hong Kong Post. See full details here.
Important Notes:
♥️ EU orders: Minimum HKD 1400 required
♥️ USA orders: Suspended starting April 2025 (tariff changes)
♥️ Customs fees: Your responsibility - Hong Kong has no export tax
⏳ Made-to-Order Magic
Each piece is handmade after ordering (21-60 business days). No mass production = unique quality.
Heads up:
♥️ Tiny Hong Kong studio = rarely any pre-made stock
♥️ Need it faster? Email me before ordering
💎 Earring Weight
Varies by design! Check product details for exact measurements.
Pro tip: Compare the listed weight to your heaviest comfortable pair - some are lighter than they look!
✨ Custom Requests
Yes! Submit this form for a quote (full payment upfront).
Timing: Typically 8+ weeks. Ask about deadlines!
Note: Some retired designs can't be remade (like ex-boyfriends).
📦 Wholesale Inquiries
Email love@fakeplasticlove.com to discuss.
🔙 Refund Policy
All sales final (but with exceptions):
♥️ Order errors: Contact within 24hrs to cancel
♥️ Damaged items: Report within 48hrs of delivery
Free repairs may be offered (you cover return shipping)