FAQs

FAQs

All your burning questions answered

🌍 Shipping Worldwide

Yes! Flat-rate tracked international shipping via Hong Kong Post. See full details here.

Important Notes:

♥️ EU orders: Minimum HKD 1400 required

♥️ USA orders: Suspended starting April 2025 (tariff changes)

♥️ Customs fees: Your responsibility - Hong Kong has no export tax

⏳ Made-to-Order Magic

Each piece is handmade after ordering (21-60 business days). No mass production = unique quality.

Heads up:

♥️ Tiny Hong Kong studio = rarely any pre-made stock

♥️ Need it faster? Email me before ordering

💎 Earring Weight

Varies by design! Check product details for exact measurements.

Pro tip: Compare the listed weight to your heaviest comfortable pair - some are lighter than they look!

✨ Custom Requests

Yes! Submit this form for a quote (full payment upfront).

Timing: Typically 8+ weeks. Ask about deadlines!

Note: Some retired designs can't be remade (like ex-boyfriends).

📦 Wholesale Inquiries

Email love@fakeplasticlove.com to discuss.

🔙 Refund Policy

All sales final (but with exceptions):

♥️ Order errors: Contact within 24hrs to cancel

♥️ Damaged items: Report within 48hrs of delivery

Free repairs may be offered (you cover return shipping)

Still have questions?

Email Me

I don't bite (unless you ask for discounts)