FAQs
All your burning questions answered
Do you ship worldwide?
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Yes — I offer flat-rate tracked international shipping from Hong Kong.
Most orders ship via Hong Kong Post with tracking.
Important:
♥️ EU orders: Minimum order HKD 1,400
♥️ USA orders: Ship via DDP (Delivery Duty Paid) — customs included (except solid gold pieces)
♥️ Other countries: Buyers are responsible for local import taxes
See full rates and delivery times on the Shipping page .
Most orders ship via Hong Kong Post with tracking.
Important:
♥️ EU orders: Minimum order HKD 1,400
♥️ USA orders: Ship via DDP (Delivery Duty Paid) — customs included (except solid gold pieces)
♥️ Other countries: Buyers are responsible for local import taxes
See full rates and delivery times on the Shipping page .
How long does production take?
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Each piece is handmade to order in my tiny Hong Kong studio.
Production time:
21–60 business days (1–3 months)
There’s no mass production — just Scarlett and two hands.
If you need your order by a specific date, please email me before purchasing.
Production time:
21–60 business days (1–3 months)
There’s no mass production — just Scarlett and two hands.
If you need your order by a specific date, please email me before purchasing.
Are the earrings heavy?
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Weight varies by design.
You can find exact measurements in each product description.
Pro tip: Compare the listed weight to the heaviest pair you already wear comfortably — some designs look bold but are lighter than they appear.
You can find exact measurements in each product description.
Pro tip: Compare the listed weight to the heaviest pair you already wear comfortably — some designs look bold but are lighter than they appear.
Do you accept custom orders?
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Yes — I love custom projects.
Submit your request here:
Custom Request Form
Full payment is required upfront.
Timeline: Typically 8+ weeks.
Some retired designs cannot be remade (like ex-boyfriends).
Submit your request here:
Custom Request Form
Full payment is required upfront.
Timeline: Typically 8+ weeks.
Some retired designs cannot be remade (like ex-boyfriends).
What is your return policy?
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Because each piece is made to order, all sales are final.
However:
♥️ Order mistakes — contact within 24 hours to cancel
♥️ Damaged items — report within 48 hours of delivery
If there’s an issue, I’ll work with you to make it right. Free repairs may be offered (return shipping not included).
However:
♥️ Order mistakes — contact within 24 hours to cancel
♥️ Damaged items — report within 48 hours of delivery
If there’s an issue, I’ll work with you to make it right. Free repairs may be offered (return shipping not included).
Do you offer wholesale?
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Yes.
Email love@fakeplasticlove.com to discuss stockists and collaboration.
Email love@fakeplasticlove.com to discuss stockists and collaboration.
Still have questions?
Email me at love@fakeplasticlove.com
I usually reply within 1–3 business days.
I don’t bite. (Unless you ask for discounts.)
Email me at love@fakeplasticlove.com
I usually reply within 1–3 business days.
I don’t bite. (Unless you ask for discounts.)