This is for custom orders only, please only place this to cart when you have confirmations with me and place the accurate amount in the cart
All custom orders take at least 8 weeks time or more
Orders will be fulfilled after receiving full payments
You will get another design confirmation email after payment is fully received
Note that all custom orders cannot be returned or refunded.
Made-to-order pieces: 21-60 business days before shipping
Read-to-ship: 14 business days
Fake Plastic Love is a managed by a single person, from designing, making to administration work. So things just take time. Please make sure you are ok with the lead time before ordering. If you need anything urgently, please email me and get a reply before placing orders.
Due to the nature of handmade products, the pieces you received may be slightly different than photos shown. Most product photos are taken under natual sunlight.
Brass tarnishes over time, there is no way to advoid it but you can always get its shine back. click here for jewellery care
All sales are final and not refundable, but if there is something wrong with your order, please email me about it I will seek for the best solution
Please note Hong Kong has no export fees or sales tax, all my products are tax free. It is your duty to calculate the customs and pay them accordingly to your countries.
Click here to read refund policy
Destination postal operations are still under the influence of the pandemic and delays in mail delivery are expected.
Here are the countries I can currently ship to (tracked mails)
If airmail service of your destination is on pause unexpectedly, I will post your items once it is resumed.
I use Hong Kong post for all shipping. For international delivery, there are a few options: air registered mail (partial tracking, no insurance) , EC-ship (insured, partial tracking) and Vantage shipping (full tracking, no insurance)
For USA, Vantage shipping does not deliver to P.O. box addresses, if you cannot provide another valid address, your order may be canceled
*Note that shipping fee DOES not include any customs, please calculate the import fees yourself and pay them accordingly locally.
|Japan, Indonesia, Macao, the Philippines, Singapore, Thailand, Vietnam, India and South Korea
(3-14 business days)
HKD 50- 200
(6-16 business days)
|New Zealand, Australia
(6-14 business days)
Minimum order HKD 1400
Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Luxembourg, the Netherlands, Ireland(HKD 300), Poland, Portugal, Spain, Sweden
(7-21 business days)
Switzerland, Serbia, Norway, Turkey, United Kingdom
(7-21 business days)